Terms of Service

1. Definitions

In these Terms of Service (“Terms”), the following definitions apply:

• “Company”, “we”, “us”, “our” refers to MTE Software Limited, a company registered in England and Wales (Company Number 16983418), with its registered office at 71-75 Shelton Street, London WC2H 9JQ.
• “Platform” refers to the Vortalis software-as-a-service platform, including all APIs, dashboards, SDKs, MCP servers, and related tools.
• “Customer”, “you”, “your” refers to the entity or individual that subscribes to or uses the Platform.
• “Agent” refers to an AI agent or automated system that connects to the Platform on behalf of a Customer.
• “Service” refers to any third-party application connected through the Platform (e.g., Gmail, Slack, Salesforce).
• “Token” refers to the opaque reference generated by the Platform to replace sensitive data.
• “Policy” refers to a YAML-based configuration that defines permitted actions, rate limits, and data handling rules for an Agent.
• “Subscription Plan” refers to the pricing tier selected by the Customer (Sandbox, Starter, Professional, or Enterprise).

2. Service Description

Vortalis is a security and governance layer for AI agents. The Platform intercepts API calls between AI agents and third-party services, tokenises sensitive data fields, enforces configurable policies, and maintains an immutable audit trail. The Platform provides:

• Data tokenisation with AES-256 encryption
• YAML-based policy enforcement with rate limiting and scope control
• Human-in-the-loop approval workflows for sensitive operations
• Immutable hash-chained audit logging
• Behavioural anomaly detection
• Global and per-service kill switch functionality
• Multi-tenancy with full data isolation
• Pre-built adapters for 22+ services across multiple industry verticals

3. Account Terms

3.1. You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

3.2. You must be at least 18 years old and have the legal authority to bind the entity you represent to these Terms.

3.3. You are responsible for all activity that occurs under your account, including actions taken by any Agents registered to your account.

3.4. You must notify us immediately at hello@getvortalis.com if you become aware of any unauthorised use of your account.

4. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable law, regulation, or third-party rights
• Transmit malware, viruses, or any destructive code
• Attempt to gain unauthorised access to the Platform or its underlying infrastructure
• Reverse engineer, decompile, or disassemble any part of the Platform
• Use the Platform to process data in violation of data protection laws
• Circumvent or disable any security or access control features
• Interfere with or disrupt the integrity or performance of the Platform
• Use the Platform for any purpose that is fraudulent, misleading, or harmful

5. Intellectual Property

5.1. The Platform, including all software, documentation, trademarks, and content, is the exclusive property of MTE Software Limited. These Terms do not grant you any ownership rights in the Platform.

5.2. You retain all rights to your data. We do not claim ownership of any data you process through the Platform.

5.3. You grant us a limited licence to process your data solely as necessary to provide the Platform services.

6. Confidentiality

6.1. Each party agrees to maintain the confidentiality of all non-public information disclosed by the other party, including business plans, technical data, API keys, and credentials.

6.2. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed without reference to confidential information; or (d) is required to be disclosed by law.

6.3. These confidentiality obligations survive termination of these Terms for a period of three (3) years.

7. Data Protection

7.1. We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

7.2. Where we process personal data on your behalf, we act as a data processor. A Data Processing Agreement (DPA) is available upon request for Enterprise customers.

7.3. All tokenised data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3.

7.4. We are registered with the Information Commissioner's Office (ICO) under registration number ZC093445.

8. Service Levels

8.1. We target 99.9% uptime for the Platform, measured on a monthly basis, excluding scheduled maintenance windows.

8.2. Scheduled maintenance will be notified at least 48 hours in advance via email and dashboard notification.

8.3. Enterprise customers may negotiate a formal Service Level Agreement (SLA) with defined credits for downtime.

9. Fees and Payment

9.1. Access to the Platform is provided under the Subscription Plan selected by the Customer. Current plans are: Sandbox (free), Starter, Professional, and Enterprise.

9.2. Fees are charged monthly or annually as agreed. All fees are quoted in GBP and are exclusive of VAT unless otherwise stated.

9.3. We reserve the right to modify pricing with 30 days' prior written notice. Changes will not affect the current billing period.

9.4. Overdue payments may result in suspension of access to the Platform after a 14-day grace period.

9.5. Refunds are not provided for partial billing periods unless required by applicable law.

10. Limitation of Liability

10.1. To the maximum extent permitted by law, MTE Software Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.

10.2. Our total aggregate liability under these Terms shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.

10.3. Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded by law.

11. Indemnification

11.1. You agree to indemnify and hold harmless MTE Software Limited, its directors, officers, and employees from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) any data you process through the Platform.

11.2. We will indemnify you against any third-party claim that the Platform infringes their intellectual property rights, provided you notify us promptly and allow us to control the defence.

12. Termination

12.1. You may terminate your account at any time by contacting us at hello@getvortalis.com or through the dashboard settings.

12.2. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or if required by law.

12.3. Upon termination, your right to use the Platform ceases immediately. We will retain your data for 30 days to allow export, after which it will be securely deleted.

12.4. Sections relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law survive termination.

13. General Provisions

13.1. Entire Agreement. These Terms, together with our Privacy Policy and any applicable DPA, constitute the entire agreement between you and MTE Software Limited.

13.2. Amendments. We may update these Terms from time to time. Material changes will be notified via email or dashboard notification at least 30 days before taking effect.

13.3. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

13.4. Waiver. Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

13.5. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Dispute Resolution

15.1. In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation for a period of 30 days.

15.2. If the dispute cannot be resolved through negotiation, either party may refer the matter to mediation under the rules of the Centre for Effective Dispute Resolution (CEDR).

15.3. If mediation fails, either party may commence legal proceedings in the courts of England and Wales.

16. Contact

For questions about these Terms, please contact us at: